Resources
Standard Operating Procedure – Return to Warehouse Procedure
New SOP: Return to Warehouse Procedure (2026)
What’s inside:
Why returns matter, when to return stock, giving the warehouse advance notice, store vs. warehouse roles, the packing checklist, creating the transfer, labeling and notifying dispatch, warehouse receiving, handling discrepancies, and five golden rules before dispatch.
Who it’s for: Store staff and the Warehouse (LK) team.
Note: Please confirm all details (system names, notification channel, label placement) match current practice before this is treated as final guidance.
Return to Warehouse — Step by Step
- Verify & Prepare — Check SKU, quantity and condition before anything is packed.
- Create Transfer — Log it in ODNet (non-NEXS stores) or ODNet2 (NEXS stores). Confirm SKU, quantity and destination warehouse, then print and attach the transfer document.
- Pack Securely — Use the right carton size, wrap fragiles in bubble wrap, keep defective and saleable stock separate, and seal every carton properly.
- Label the Box — Place the label on the longest visible side of the box, facing outward.
- Notify Dispatch — Send the store name, delivery destination, number of cartons and a photo of the cartons to the warehouse dispatch WhatsApp group.
- Warehouse Receiving — The warehouse checks carton condition and count, matches SKU/quantity to the invoice, reports any shortages or damage right away, and completes the goods receipt.
