Stock Returns to Warehouse – Standard Operating Procedure (SOP)

Return to Warehouse SOP (09’2026)

Here is the SOP for stores to return stock to the warehouse. Please read through and follow the process strictly.

Please take note of the following Key points:

• Return stock only upon instruction from the Merchandise Team or LK Warehouse via a correction invoice email.
• Verify the SKU, quantity, and stock condition before packing. Separate any defective or non-saleable items accordingly.
•Create the transfer document in ODNet for non-NEXS stores or ODNet2 for NEXS stores. Attach the printed transfer document inside all the carton(s).
• Paste the return slip each carton and label with destination(Example To LK Warehouse..), store code, transfer no., and carton count (e.g. Carton 1 of 3) [refer to the Shipping Label]
• Before returning the stock to the warehouse, notify the Dispatch Team with the destination, store name, carton count, delivery date, and photos of the shipping cartons.
• Any discrepancies (e.g. missing/wrong SKU or quantity, or damaged items) will be communicated to the store immediately by the Merchandise Team/LK Warehouse.

Full SOP deck attached/linked below. Please review and reach out with questions.
Return_to_Warehouse_SOP_2026