Stock Returns to Warehouse – Standard Operating Procedure (SOP)

Updated: Return to Warehouse SOP (July 2026)

The stock returns/transfers process has been tidied up for easier reference. Key points:

• Only return items on instruction from Merchandise Team or Warehouse (LK) via correction invoice email
• Merchandise Team to Notify LK Warehouse/Lab team ≥1 working day in advance (email or WhatsApp)
• Verify SKU/QTY and condition before packing; separate defective/non-saleable items
• Create transfer in ODNet for non-Nexs stores/ODnet2 for Nexs stores, attach printed transfer doc to the box
• Label each carton with destination, store code, transfer no., and carton count (e.g. Carton 1 of 3)
• After dispatch, notify warehouse with store name, carton count, delivery date, and photo of the shipping boxes
• Discrepancies (missing/wrong SKU/QTY/damage) → MD report to the group chat immediately

Full SOP deck attached/linked below. Please review and reach out with questions.
Return_to_Warehouse_SOP